We keep our pricing clear and straightforward to fit your needs and budget. You’ll receive transparent, competitive rates with no hidden fees.

• Local, Residential, and Commercial Moves (including Packing): We charge by the hour, based on the truck’s size and the number of movers required for your move.
• Long-Distance Moves: For these moves, we offer a flat-rate price tailored to the details of your specific needs.

At Movers Group, we follow strict safety guidelines and Quebec regulations to ensure your move goes smoothly. Here are the items we cannot transport:

• Hazardous Materials: Items like propane tanks, gasoline, fireworks, chemicals, and paint are prohibited due to safety risks and legal restrictions.
• Perishable Foods: Foods that can spoil during transport can cause hygiene issues and attract pests. We recommend using them up or donating them before your move.
• Valuables: For your security, we suggest you transport valuables such as jewelry, passports, cash, and important documents.
• Firearms and Ammunition: These require specific legal procedures under Quebec and Canadian laws, so we are unable to transport them.

At Movers Group, we follow strict safety guidelines and Quebec regulations to ensure your move goes smoothly. Here are the items we cannot transport:

• Hazardous Materials: Items like propane tanks, gasoline, fireworks, chemicals, and paint are prohibited.
• Perishable Foods: These can spoil, cause hygiene issues, or attract pests.
• Valuables: Transport items like jewelry, passports, cash, and important documents yourself.
• Firearms and Ammunition: These require specific legal procedures and are not transportable.

Yes, we recommend emptying your drawers before the move.

• Safety: Empty drawers reduce the risk of damage to furniture or injury to movers.
• Weight: Furniture becomes lighter and easier to handle.
• Preventing Spills or Damage: Loose items can shift, spill, or cause scratches.
• Efficiency: Empty drawers streamline the moving process and prevent anything from being left behind.

We take great care in handling your belongings and are fully insured with comprehensive cargo and liability coverage through Northbridge Insurance Canada. While we strive to ensure every move is damage-free, accidents can occasionally occur, and we cannot guarantee the complete avoidance of damage.

If an item or any part of your home is damaged during the move, we will make every effort to repair it, except for items specifically excluded from coverage. If repair is not possible, we will work with you to negotiate a fair compensation.

Should a claim be necessary, we offer a simple and efficient claims process. Claims are typically processed within 2–4 weeks, providing a timely resolution for your concerns.

Yes, we do offer professional packing services to make your move as stress-free as possible. Our experienced team can handle everything from carefully packing fragile items to organizing and securing your belongings for transport.

We provide all necessary materials, including boxes, bubble wrap, and packing tape, to ensure your items are properly protected. Whether you need full packing services for your entire home or partial packing for specific items, we’ve got you covered. Our packing services are charged by the hour, and you’ll only be billed for the packing materials used during the process.

If you’d like to learn more about our packing services or get a customized quote, feel free to contact us!

Proper preparation of your appliances and large items ensures a smooth and damage-free move. Here are some tips:

• Refrigerators and Freezers: Empty them, defrost them at least 24 hours before the move, and secure all loose shelves or drawers. If storing, place an item like cardboard between the door to allow airflow and prevent mold.
• Washing Machines and Dryers: Disconnect and drain all water hoses. For washing machines, secure the drum with manufacturer-recommended transit bolts.
• Stoves and Ovens: Clean thoroughly to remove grease or food residue. Disconnect any gas lines and ensure safety caps are in place.
• Dishwashers: Drain and disconnect water hoses. Professional disconnection and reconnection are recommended to avoid potential damage.
• Large Furniture: Empty drawers, secure loose parts, and disassemble items like beds and tables if possible.
• Electronics and TVs: Pack flat-screen TVs in original or specialty boxes. Secure cords and accessories in labeled bags.

Yes, we can! Movers Group works with trusted partner storage facilities in the Montreal area to provide safe and heated storage options for your belongings.

• Secure Facilities: Your items will be stored in a clean, monitored, and climate-controlled environment.
• Flexible Terms: Storage is available for short-, medium-, and long-term durations.
• Monthly Billing: Storage fees are charged on a monthly basis.

We offer flexible payment options to make your experience as convenient as possible:

• Accepted Payment Methods: We accept cash, all major credit cards, and Interac transfers.
• Commercial Clients: For our commercial clients with an account, payment by invoice is also available.

Yes, we do! It’s important to let us know in advance if you need to move specialty items such as pianos, antiques, or safes. This allows us to ensure we send a team with the right skills and equipment to handle these items safely and efficiently. Please note that a specialized item fee or weight fee will usually apply to cover the additional care and resources required.

If you have any questions or need more details, feel free to contact us—we’re happy to assist!

At Movers Group, we understand that plans can change. Here’s how our cancellation and rescheduling policy works:

• Deposit Refunds: The deposit is fully refundable if a cancellation request is received at least 14 days before the scheduled move.
• Credits for Future Moves: If you cancel less than 14 days before the service date, we will offer a credit for the deposit amount to use toward a future move with our company.
• Last-Minute Cancellations or Changes: Cancellations or date changes made less than 48 hours before the scheduled service date are not eligible for a deposit refund or credit.
• Peak Season: Deposits for reservations made between June 24 and July 2 are non-refundable.